Refund Policy
We want you to be fully satisfied with your purchase, which is why we offer a 30-day refund policy. If for any reason you are not satisfied with your digital product or subscription, you may request a full refund, provided the following conditions are met:
- The refund request is submitted within 30 days of purchase.
- You have not used the product excessively or in violation of our terms of use.
- You provide proof of purchase.
To initiate a refund, please send an email to [email protected]. Once your request is approved, the refund will be processed and applied to your original payment method within 10 business days.
Technical Issues
If you experience technical issues with your digital product or subscription, we encourage you to contact us immediately. Our support team will work to resolve the issue or provide a suitable solution. If the issue cannot be resolved, a refund may be considered.
Exchanges
If you wish to switch to a different plan or product, please contact our support team. Adjustments or credits may be applied based on your current usage and subscription terms. Direct exchanges for digital products are not available, but we will work with you to find a suitable solution.
EU 3-Day Cooling Off Period
For our customers in the European Union, we offer a 3-day cooling-off period during which you can cancel your order for any reason. Please contact us within 3 days of purchase to request a cancellation and refund. Proof of purchase is required.
Refund Process
Once your refund request has been reviewed and approved, the amount will be credited to your original payment method within 10 business days. If you do not receive the refund after 15 business days, please contact us for further assistance.
Please note that any processing fees associated with the original purchase may be non-refundable, except in cases where the refund is due to an error on our part (e.g., incorrect billing or non-functional product access).
If you have any additional questions or need further assistance regarding refunds or exchanges, please reach out to our support team at [email protected].